If your computer has recently had helpdesk software uploaded onto it you will need to make sure that you know how to use it. There are a lot of people that are leery when it comes to new types of software that they can put on their computer as some of it is pretty difficult to understand or use at first. However, when it comes to CRM software and helpdesk software you will find that it will not take you long before you are able to understand how it works and what to do in order to take full advantage of it.

What it does

Basically, helpdesk software is used so that you will be able to take advantage of organization whenever you are tracking any type of work flow. This is the same when it comes to assets and tasks. A lot of people have begun to use this to help them with their help desk department. Any company that is just beginning and starting out is going to have to rely on an open source help desk software of some kind. They will also need to make sure that the software is easy to use as well as easy to configure. This particular software is a type of free open source help desk software. It is going to do a lot of the same tasks that are done by any type of commercial help that you will come across. It will be able to get all of the activity logged and deal with the open tickets easily.

What to look for

It is important that the help desk software that is used is one that can be managed, administered and customized easily. A lot of the time, your IT department is going to need to be the one that will have to use the free open source help desk software. It is this software that will be able to do the tasks that are done by the other forms of commercial software.

New ticket

In order to use this particular software you are going to have to start by making a new ticket. It is this request tracker that will let you do this. You will simply need to send an e mail to your request tracker system. After this, any types of future transactions that are related along with any type of notifications are going to be sent to the e mail addresses of those that are involved.

Notes

You will also be able to take notes. It is possible with this software that you will be able to make notes without having to worry about the customers being notified on that particular ticket. It is because of this that you are going to be able to make any type of internal comments that you do not want the customers to see.

Queue

You can set up queues in your tickets as well. You can set them up for each team member that will benefit from it. Whenever a new employee has been hired you will need to have a ticket sent to this queue so that you can get an account started.